Troubleshooting
When trying to activate a license, you may encounter this error message: "An error has occurred indicating it will not be possible to write a New Licen...
Mon, 22 Aug, 2022 at 2:40 PM
'The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters and the directory name must be less...
Wed, 24 Aug, 2022 at 9:49 AM
Downloading the Dock from the AGACAD web page - https://agacad.com/products/tools4bim/dock/download - is unsuccessful. Solution Try to download and ...
Mon, 16 Jan, 2023 at 10:09 AM
'An Unrecoverable error has occurred'. Solution If you get this error message, please send us your Dock and Revit log files for investiga...
Mon, 22 Aug, 2022 at 5:41 PM
"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected". When installing a lic...
Mon, 17 Jan, 2022 at 8:56 AM
There is a way to deploy the tools completely to the end user. Specifically, deploy and activate tools to multiple computers without end user intervention. ...
Mon, 4 Jul, 2022 at 9:35 AM
The current identity does not have write access to Temporary ASP.NET Files. "Server Error in ‘/Web’ Application" error is displayed when opening ...
Mon, 25 Jul, 2022 at 9:52 AM
'Maximum number of activations exceeded for the provided key.' – This error means that the code has already been used on a different server. ...
Mon, 22 Aug, 2022 at 2:40 PM
The TOOLS4BIM Dock license manager is not showing network licenses, even after the correct path to the license server has been set and connection has been ...
Wed, 31 Aug, 2022 at 4:23 PM
Could not connect to the server. Solution Please check if your license server is up and running. Try to load this page with any browser: http://...
Fri, 1 Apr, 2022 at 12:55 PM