Troubleshooting

Unexpected Error Occurred
Unable to update Software. Your firewall/proxy might be blocking access to our storage servers. This issue may cause the error message shown below: ...
Thu, 19 May, 2022 at 2:36 PM
Fatal Error Occurred
A fatal error has occurred. Solution If you suspect that AGACAD's software is causing Revit to crash, please forward us your Dock log files ...
Fri, 1 Apr, 2022 at 12:27 PM
Unable to Deactivate the Previous License
Unable to deactivate the previous license because Revit is no longer installed on the computer to which the license is tied.  Solution If you face ...
Mon, 17 Jan, 2022 at 11:12 AM
Excel2R Error When Updating or Creating New Schedules
When trying to update or create new schedules with Excel2R, those types of errors occurs: Solution These COM errors occur when Excel registr...
Mon, 16 May, 2022 at 10:52 AM
Slps.Distributor.Host.exe in Quarantine by anti-virus
Malicious software: Slps.Disributor.Host.exe  The Tools4BIM file Slps.Disributor.Host.exe was put in quarantine by an antivirus program with the message...
Tue, 11 Jan, 2022 at 11:50 AM
Cannot Access AppStore error
'Cannot access AppStore' error occurs. Solution In order to solve this issue, please refer to the article Unexpected Error Occured. 
Mon, 16 May, 2022 at 1:37 PM
Provided Key is for a Single Machine License Error
"The license associated with the provided key is a Single Machine License. Reactivations of this license are only permitted on the machine on which it...
Fri, 1 Apr, 2022 at 12:32 PM
Network License: Server Installation Error
  "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected".  When installing a lic...
Mon, 17 Jan, 2022 at 8:56 AM
Network License: TOOLS4BIM Deployment
There is a way to deploy the tools completely to the end user. Specifically, deploy and activate tools to multiple computers without end user intervention. ...
Fri, 1 Apr, 2022 at 12:34 PM
Network License: Server Error in ‘/Web’ Application
The current identity does not have write access to Temporary ASP.NET Files. "Server Error in ‘/Web’ Application" error is displayed when opening ...
Tue, 25 Jan, 2022 at 9:55 AM