Troubleshooting
Unable to install or update software. Your firewall/proxy might be blocking access to our storage servers. This issue may cause the error message shown belo...
Mon, 16 Jan, 2023 at 10:16 AM
A fatal error has occurred. Solution If you suspect that AGACAD's software is causing Revit to crash, please forward us your Dock and Revit ...
Mon, 25 Jul, 2022 at 9:56 AM
Unable to deactivate the previous license because Revit is no longer installed on the computer to which the license is tied. Solution If you face t...
Wed, 3 Aug, 2022 at 4:07 PM
When trying to update or create new schedules with Excel2R, the following types of errors may occur: Solution These errors occur when Excel ...
Wed, 24 Aug, 2022 at 2:03 PM
Malicious software: Slps.Disributor.Host.exe The Tools4BIM file Slps.Disributor.Host.exe was put in quarantine by an antivirus program with the message...
Wed, 3 Aug, 2022 at 9:07 AM
If the customer purchased the license before the trial period was over, the customer will see information about the trial in the 'Connection' wind...
Tue, 13 Sep, 2022 at 9:48 AM
System.UnauthorizedAccessException: Access to the path ‘C:ProgramDataAGA-CADTOOLS 4 BIM’ is denied. Solution Make sure that your user has all read/...
Tue, 19 Jul, 2022 at 4:45 PM
The following error occurs: 'Cannot access AppStore'. Solution In order to solve this issue, please refer to the solution in this article ...
Fri, 26 Aug, 2022 at 11:13 AM
If you have installed the Dock, but it does not appear in the Revit ribbon, here is what to do. Solution Make sure that you have installed the TOOLS...
Mon, 22 Aug, 2022 at 2:40 PM
"The license associated with the provided key is a Single Machine License. Reactivations of this license are only permitted on the machine on which it...
Fri, 5 Aug, 2022 at 9:30 AM