Troubleshooting

Unexpected or installation error
Unable to install or update software. Your firewall/proxy might be blocking access to our storage servers. This issue may cause the error message shown belo...
Thu, 4 Aug, 2022 at 4:02 PM
Fatal Error Occurred
A fatal error has occurred. Solution If you suspect that AGACAD's software is causing Revit to crash, please forward us your Dock and Revit ...
Mon, 25 Jul, 2022 at 9:56 AM
Unable to deactivate the previous license
Unable to deactivate the previous license because Revit is no longer installed on the computer to which the license is tied.  Solution If you face t...
Wed, 3 Aug, 2022 at 4:07 PM
Excel2R Error When Updating or Creating New Schedules
When trying to update or create new schedules with Excel2R, the following types of errors may occur: Solution These errors occur when Excel ...
Wed, 24 Aug, 2022 at 2:03 PM
Slps.Distributor.Host.exe in Quarantine by anti-virus
Malicious software: Slps.Disributor.Host.exe  The Tools4BIM file Slps.Disributor.Host.exe was put in quarantine by an antivirus program with the message...
Wed, 3 Aug, 2022 at 9:07 AM
I bought a license, but it shows a trial version
If the customer purchased the license before the trial period was over, the customer will see information about the trial in the 'Connection' wind...
Tue, 13 Sep, 2022 at 9:48 AM
Access to the path 'TOOLS 4 BIM’ is denied
System.UnauthorizedAccessException: Access to the path ‘C:ProgramDataAGA-CADTOOLS 4 BIM’ is denied.   Solution Make sure that your user has all read/...
Tue, 19 Jul, 2022 at 4:45 PM
Cannot access AppStore error
The following error occurs: 'Cannot access AppStore'. Solution In order to solve this issue, please refer to the solution in this article ...
Fri, 26 Aug, 2022 at 11:13 AM
Dock does not appear in the Revit ribbon after installation
If you have installed the Dock, but it does not appear in the Revit ribbon, here is what to do. Solution Make sure that you have installed the TOOLS...
Mon, 22 Aug, 2022 at 2:40 PM
Provided key is for a single machine license error
"The license associated with the provided key is a Single Machine License. Reactivations of this license are only permitted on the machine on which it...
Fri, 5 Aug, 2022 at 9:30 AM