Unable to install or update software. Your firewall/proxy might be blocking access to our storage servers. This issue may cause the error message shown below:



Solution


If the computer connects to the Internet through a firewall, ensure that the proxy is configured to allow unrestricted and anonymous access to the below domains:


1. http://api.dock.agacad.com/public/*  - TOOLS4BIM Dock Appstore.


2. https://srv.softwarepotential.com/SLMServerWS/ActivationWS.svc  - Used for activation service. 


3. http://cdn.iv.agacad.com/*  - MSI downloads, used for downloading tools MSI files via the Dock.


The default port numbers used are 80 for HTTP and 443 for HTTPS. 


If you are able to load all the web pages above, try to download and install the latest Dock version manually: 

Dock 2023

Dock 2022 

Dock 2021 

Dock 2020 


After installation, try to update/install the tools from the Dock. 


In case you get any error messages, please send us the log file from here:

 

C:\Users\%Username%\AppData\Roaming\TOOLS 4 BIM\*REVIT VERSION*\LogT4BDock.txt